EFFORTS TO IMPROVE HEALTH SERVICES (BPJS) DURING THE IT-BASED PANDEMIC

Abstract

This pandemic requires both the government and the community to implement work
patterns new. One of them is health services for the people, namely BPJS. This highly
mandatory program makes the work and administration system definitely changed during
the pandemic. One of the programs that must be changed is how to create security and
comfort in carrying out administrative activities to the community in order to prevent the
spread of COVID-19 from spreading. This service is effective and based on Government
Regulation no. 20 of 2020 concerning large-scale social restrictions in the context of  accelerating the handling of COVID-19. In its implementation there will certainly be challenges and obstacles that occur. These problems must be resolved immediately in
order to create an effective and efficient service. The conclusion of this paper is to assess the effectiveness and efficiency of the program's performance. It is hoped that the use of online applications and programs for the community in addition to reducing the risk of transmission, and avoiding crowds, can also directly support the acceleration of information and technology in this digital era.