USING THE DIGITALIZATION OF THE BPJS PROGRAM TO IMPROVE THE QUALITY OF SERVICES IN FACING THE ERA OF THE INDUSTRIAL REVOLUTION 4.0
Keywords:BPJS, Digitization, Service Quality, Industrial Revolution
Background: Digitalization of the BPJS Service System is getting more and more perfect, proven that in addition to being easy and practical, BPJS services at puskesmas or hospitals have also started using online services that are integrated between Advanced Referral Health Facilities (FKRTL) such as hospitals. Purpose: To determine the use of the digitalization of the BPJS program to improve service quality in the face of the Industrial Revolution Era 4.0. Methods: This study used a qualitative descriptive approach and was conducted at the UPTD Puskesmas I of the North Denpasar District Health Office with the sample of patients using JKN services. The technique of collecting data by interview and data analysis by triangulation. Result: The effectiveness of services and information provided to the public through the Mobile JKN application is quite effective, this has been expressed by many people who use the Mobile JKN application, but there are still many people who do not understand how to use the application . Conclusion: The use of digitalization of the BPJS Health program through the Mobile JKN application has been effective because it has met all the factors for measuring the effectiveness of services and information obtained.