ANALYSIS OF EMOTIONAL INTELLIGENCE ON THE IMPLEMENTATION OF THERAPEUTIC COMMUNICATION OF NURSES IN BANJARMASIN HOSPITAL
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Abstract
Background: Nursing services significantly contribute to improving the quality of hospital services through patient satisfaction. Therapeutic communication can enhance the quality of nursing services to achieve patient satisfaction. Circumstances It is crucial for House Sick to develop strategies to improve the implementation of therapeutic communication. Aim: to analyze emotional Intelligence with the implementation of therapeutic communication. Method: This research design is cross-sectional, and it was conducted in 2023 using questionnaires and observations on 64 nurses. Bivariate analysis using Rank Spearman For knowing connection intelligence emotional with the implementation of nurse therapeutic communication with a p-value <0.05. Result: This study found that of 64 nurses, more than half (84.4%) had exemplary implementation of therapeutic communication. In addition, emotional Intelligence is related to nurses' implementation of therapeutic communication. The p-value is less than 0.05 (0.029), which means there is a relationship between nurses' emotional Intelligence and the implementation of therapeutic communication, with an r-value (0.273), which means the strength of the relationship is weak with direction positive. It means the more intelligent the nurse is, the better implementation communication. Conclusion: Intelligence emotions in nurses are closely related to the implementation of therapeutic communication ( p-value (0.029), so House Sick needs to compile a strategy For increasing the implementation of therapeutic communication because nursing services are one of the determinants of service quality in hospitals
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