THE NURSING SERVICE QUALITY AND THE PATIENT SATISFACTION AT THE REGIONAL GENERAL HOSPITAL OF LABUANG BAJI, MAKASSAR
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Abstract
Abstract
Background: The quality of nursing services significantly influences patient satisfaction and the overall effectiveness of care provided in hospitals. When nursing care is delivered at a high standard, it contributes meaningfully to patients’ perceptions of service and supports improved clinical outcomes.
Purpose: This study aims to assess the relationship between the quality of nursing services and satisfaction level of patients at Labuang Baji Regional General Hospital in Makassar.
Method: An analytical observational research design with a cross-sectional approach was applied. The study involved 30 inpatient respondents selected through purposive sampling. Data were gathered through structured questionnaires, direct observation, and interviews, supported by secondary data from hospital records
Discussion: Data analysis using Chi-square test revealed a significant relationship between nursing service quality and patient satisfaction with a p-value of 0.008 (<0.05). Among respondents, 60% rated nursing service quality as good, and 73.3% were satisfied with the service. Patients perceiving good nursing service quality were more likely to express satisfaction. These results emphasize the importance of improving nursing care elements such as communication, empathy, and organizational support to elevate patient satisfaction and healthcare service quality.
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