RELATIONSHIP BETWEEN HEALTH CARE SERVICE RESPONSE TIME AND THE LEVEL OF PATIENT FAMILY SATISFACTION IN THE EMERGENCY CENTER OF BHAYANGKARA HOSPITAL, CLASS III, BANJARMASIN
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Abstract
Emergency Department (ED) services require rapid and accurate response times to ensure successful treatment and improve patient families' satisfaction. Purpose: To determine the relationship between healthcare workers' response time and the level of patient families' satisfaction in the Emergency Department of Bhayangkara Hospital Level III Banjarmasin. Methods: This study used a quantitative correlational approach with a cross-sectional design. A total of 137 respondents were selected using accidental sampling. Research instruments included response time observation sheets and family satisfaction questionnaires. The data were analyzed using the Spearman Rank test. Results: The findings showed that most response times were appropriate (98.5%) and the majority of families were satisfied (97.1%). Statistical analysis obtained p=0.000 and r=0.702, indicating a significant and strong correlation between response time and family satisfaction. Conclusion: The faster and more accurate the healthcare workers' response time, the higher the family satisfaction with ED services. These findings are expected to serve as a basis for improving the quality of hospital emergency services through response time optimization.
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References
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